Our return policy outlines the rules and procedures for returning purchased products. By placing an order with us, you agree to the terms mentioned in this policy.

Eligibility for Returns

Products may be eligible for return under specific conditions.

• Return requests must be made within 7 days of delivery.
• Products must be unused, in original packaging, and include all accessories.
• Items damaged due to misuse, improper handling, or accidental damage are not eligible.
• Some products (e.g., personalised items, digital goods, hygiene-related items) are non-returnable.

Return Process

To initiate a return, follow the steps below:

1. Contact our support team with your order ID and reason for return.
2. Wait for approval and instructions from our support team.
3. Pack the product securely and ship it back using the instructions provided.
4. Share the return tracking number for verification.

Return Shipping Charges

Return shipping costs may apply depending on the reason for return.

• If the item is defective or incorrect, we will cover the return shipping cost.
• For all other returns (e.g., dislike, wrong size ordered), the customer must bear the return shipping charges.

Inspection & Approval

Returned items will be inspected once received.

• Approval is based on the condition of the returned product.
• If approved, your refund or replacement will be processed.
• If the item is rejected due to damage or missing parts, no refund will be issued.

Refund Method

Refunds will be processed to your original payment method.

• Refunds may take 7–14 business days depending on your bank.
• Shipping charges are non-refundable unless the return is due to our error.
• For Cash on Delivery orders, refunds will be issued via bank transfer or wallet credit.

Non-Returnable Items

Certain products cannot be returned due to their nature.

• Digital products
• Customised/personalised items
• Gift cards/vouchers
• Items without original packaging
• Hygiene products (e.g., cosmetics, personal care items)

Exchange Policy

Exchanges are available for selected items based on stock availability.

• Exchanges apply only for size or colour differences.
• If a replacement is unavailable, a refund will be issued instead.

Policy Updates

We may update this return policy periodically.

Any changes will be posted on this page. Continued use of our services indicates acceptance of the revised policy.